l83 Privacy Policy

1Who This Policy Applies To

This Privacy Policy applies to all individuals who visit the l83 website at l83.vin, use the l83 Android application, register an account on the platform, or interact with l83 in any capacity — including players who contact support, participate in promotions or use the responsible gaming tools.

By registering an account on l83 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described here. If you do not agree with any part of this policy, please stop using the platform and contact support to request account closure.

This policy should be read alongside the l83 Terms and Conditions and Responsible Gaming Policy, which together form the complete set of rules governing your relationship with the platform.

2Information We Collect

l83 collects personal information through several channels — directly from you when you register and use the platform, automatically through technical systems when you browse and play, and from third parties such as identity verification and payment providers when necessary.

Information you provide directly:

• Registration details: your full legal name, date of birth, residential address, mobile number and email address.
• Identity documents: CNIC (Computerised National Identity Card), passport or other government-issued identification submitted for age and identity verification.
• Payment account details: your JazzCash mobile number, Easypaisa account, bank account number and IBAN, debit or credit card details as applicable to your chosen deposit and withdrawal methods.
• Communication content: messages sent through live chat or email to the l83 support team.
• Responsible gaming preferences: deposit limits, cooling-off requests and self-exclusion choices you set within your account.

Information collected automatically:

• Device and technical data: your IP address, device type (mobile, tablet, desktop), operating system, browser type and version.
• Usage data: pages visited on the l83 website, features accessed, time spent on each page, navigation paths and session duration.
• Transaction records: all deposits made, withdrawal requests, bets placed, games played, bonus claims and balance changes associated with your account.
• Login and security data: timestamps of logins, logout events, failed login attempts and any suspicious activity flags generated by the security system.

Information from third parties:

• Identity verification results from third-party KYC (Know Your Customer) providers used to confirm your identity and age.
• Payment confirmation data from JazzCash, Easypaisa, Raast, your bank or card network confirming that a transaction was completed successfully.
• Fraud and risk signals from fraud detection services that help l83 identify unusual or suspicious account activity.

3How We Use Your Information

l83 uses the personal information it collects for specific, legitimate purposes directly related to operating the platform and serving Pakistani players. Here is a breakdown of how each category of data is put to use:

• Account creation and management: Registration data is used to set up your account, verify your identity, send account-related notifications and allow you to log in securely.
• Processing transactions: Payment details are used to process PKR deposits through JazzCash, Easypaisa, Raast, bank transfer and cards, and to send withdrawals to your verified payment account.
• Identity verification: Document data is used to confirm you are who you say you are and that you meet the minimum age requirement of 18 years. This is a one-time process for most players, though we may request updated documents periodically.
• Platform security and fraud prevention: Technical and device data is used to detect unusual login patterns, flag potentially fraudulent activity and protect the integrity of betting and casino markets on the platform.
• Customer support: Communication records allow the support team to provide accurate assistance, refer back to previous interactions and resolve disputes fairly.
• Platform improvement: Anonymised usage data is analysed in aggregate to understand how players use the platform, which features are popular and where the experience can be improved.
• Responsible gaming: Your responsible gaming preferences — limits, exclusions, cooling-off periods — are stored and enforced by the system to protect you from harm.
• Promotional communications: If you have not opted out, l83 may use your contact details to inform you about relevant offers, bonuses or platform updates. You can opt out of these communications at any time through your account settings or by contacting support.

4Legal Basis for Processing

l83 processes personal data on one or more of the following legal grounds depending on the nature of the data and the purpose for which it is used:

• Contractual necessity: Processing required to fulfil the account agreement with you — including operating your account, processing deposits and withdrawals, and settling bets and game outcomes.
• Legitimate interests: Processing carried out in the legitimate interests of l83, such as fraud prevention, platform security, dispute resolution and improving service quality, provided those interests are not overridden by your privacy rights.
• Consent: Where you have given explicit consent — for example, opting in to receive promotional communications from l83. Consent can be withdrawn at any time without affecting the lawfulness of processing before the withdrawal.
• Legal obligation: Processing required to comply with applicable legal requirements, including identity verification and record-keeping obligations.

5Sharing Your Information

l83 does not sell, rent or share personal data with third parties for marketing purposes. Your information is shared only where necessary for the operation of the platform, and only with parties who are required to handle it securely and confidentially.

The categories of third parties with whom l83 may share your data include:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks and card processors receive the payment information necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC services receive copies of identity documents you submit, solely for the purpose of verifying your identity and age.
• Fraud detection services: Risk and fraud management providers receive technical and behavioural data to help identify and prevent fraudulent activity on the platform.
• Game providers: Third-party casino and sports data providers may receive anonymised session data necessary to deliver their games and markets within the l83 platform.
• Technology infrastructure: Cloud hosting and security service providers who operate the servers and infrastructure on which the l83 platform runs, under strict data processing agreements.

In the event that l83 is legally required to disclose information — for example, in response to a valid legal process or to prevent serious harm — we will comply with applicable legal requirements. Where possible and legally permitted, l83 will notify affected players of such disclosures.

6Payment Data & Security

Payment security is a priority at l83. All transactions on the platform — whether deposits via JazzCash, Easypaisa or bank transfer, or withdrawals to your verified PKR account — are processed over encrypted connections. l83 does not store full card numbers or mobile wallet PINs on its own servers.

Payment data shared with l83 during a transaction is passed directly to the relevant payment processor for handling. l83 retains a record of the transaction outcome (amount, date, method, status) for account management and dispute resolution purposes, but does not retain the full payment credentials beyond what is needed for that purpose.

• All deposit and withdrawal transactions are logged against your account and are viewable in your transaction history.
• Withdrawal requests are only processed to payment accounts verified as belonging to the registered account holder. Third-party payment accounts are not accepted.
• If you believe an unauthorised transaction has been made on your account, contact l83 support immediately so the account can be reviewed and secured.

7Cookies & Tracking

l83 uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform correctly, remember your preferences and understand how players use the site. Cookies on l83 fall into three categories:

l83 does not use third-party advertising or retargeting cookies. No data collected through cookies on the l83 platform is shared with advertising networks. If you wish to disable non-essential cookies, you can do so through your browser's privacy or cookie settings. Note that disabling essential cookies will affect your ability to use the platform.

8Data Retention

l83 retains personal data for as long as your account is active and for a defined period after account closure, as required for legal, compliance and dispute resolution purposes. The general retention principles are as follows:

• Active account data — retained throughout the lifetime of your account to enable account management, transaction processing and support.
• Transaction records — retained for a minimum of five years after the transaction date for compliance and audit purposes.
• Identity documents — retained for a minimum of five years after account closure or the last verified transaction, whichever is later.
• Support communications — retained for up to three years after the last interaction, after which they are deleted or anonymised.
• Marketing preferences and consent records — retained until you withdraw consent, plus a reasonable period thereafter to evidence the original consent.
• Responsible gaming records — self-exclusion records in particular are retained for extended periods to prevent accidental re-registration during an exclusion period.

When personal data is no longer needed and the retention period has expired, l83 securely deletes or anonymises it. You may request early deletion of your data by contacting support — subject to any overriding legal retention requirements that prevent immediate deletion.

9Your Rights Over Your Data

Every registered player on l83 has the following rights in relation to their personal data. To exercise any of these rights, contact the l83 support team — requests are typically handled within 30 days.

10Children's Privacy

l83 is strictly an adults-only platform. No person under the age of 18 is permitted to register, access or use the platform in any capacity. l83 does not knowingly collect personal data from individuals under 18 years of age.

If l83 becomes aware that a registered account belongs to a person under 18, the account will be closed immediately and any balance will be forfeited. All personal data associated with that account will be deleted as quickly as our legal and compliance obligations allow.

If you are aware of a minor who has accessed or registered on the l83 platform, please contact support immediately so the account can be reviewed and closed without delay. We take underage access very seriously and act on all reports promptly.

11Responsible Gaming & Privacy

The responsible gaming tools available to l83 players — deposit limits, cooling-off periods, self-exclusion and reality checks — involve the collection and storage of sensitive personal information. l83 treats this data with the highest level of care and confidentiality.

Responsible gaming data is used solely for the purpose of enforcing the choices you have made about your own play. It is never used for profiling, marketing or any commercial purpose. Access to responsible gaming records within l83 is restricted to a small number of team members responsible for player safety.

Self-exclusion records in particular are retained for extended periods — even after account closure — to prevent a player from accidentally re-registering during an exclusion period. This is done in your interest and is an important part of how l83 takes responsible gaming seriously.

To learn more about the tools available and how to use them, visit the Responsible Gaming page.

12Changes to This Policy

l83 may update this Privacy Policy from time to time to reflect changes in the platform, applicable requirements or best practices. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For material changes that significantly affect how your data is used, l83 will make reasonable efforts to notify registered players — either through an in-platform notification or by email to the address registered on your account — before the changes take effect.

Your continued use of the l83 platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should contact support to request account closure and data deletion.

We recommend reviewing this page periodically, especially if you are an active player. Keeping up with any changes ensures you always know exactly how your data is being handled.

13Contact & Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the l83 support team. We are available around the clock through the live chat feature on the website and app.

You can also reach the data team by email at [email protected] — please type this address manually into your email client rather than using a clickable link. When submitting a data request by email, include your registered mobile number and a brief description of your request so it can be directed to the right team quickly.

Data access and deletion requests are typically handled within 30 days of receipt. For complex requests, this may extend to 60 days — you will be notified if a longer processing time is needed.